Example: dispute of an undue tax collection notice. A firm and reasoned letter with supporting documents SUBJECT Contestation of a tax bill deemed undue. 💡 In situations like this, the challenge lies not only in writing a firm and well-argued letter, but also in clarifying the context with regulatory and documentary references that can strengthen the client's position. The process includes: analysis of the documentation provided (notice/file, any payment receipts or supporting documents); drafting a clear and concise letter of complaint; delivery of the text in ready-to-use format. The cost varies depending on the complexity of the documentation: a simple case, with 2–3 attached documents, requires a fee between €70 and €110. For more complex cases, involving the analysis of extensive files, the range can rise to €130–€160. Subject: Contestation of tax bill no. XXXXX Dear [Collection Authority], I, the undersigned \[Name and Surname], born in \[place and date], resident in \[address], tax code \[xxxxxx], hereby intend to formally contest the tax demand in question, notified on \[xx/xx/xxxx]. The notice in question requires payment of the sum of € [amount], as a [specify tax or contribution]. However, this amount is not due because: the payment has already been made on \[xx/xx/xxxx], as per the attached receipt; the request refers to a period during which the obligation had already been regularly fulfilled. In light of the above, we request that the tax bill be cancelled or, alternatively, the collection procedure be immediately suspended, with the consequent updating of the undersigned's contribution status. I await your prompt written response and reserve the right, failing which, to take legal action to protect my rights. Best regards, \[Signature] ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Example: hospital admission request for an integrated care pathway. A clear and complete clinical document to optimize therapies and multidisciplinary support. SUBJECT Request for Hospital Admission for Integrated Clinical Stabilization and Therapeutic Rehabilitation 💡To prepare this letter, the requesting client completed a detailed medical questionnaire; medical reports and key laboratory tests were analyzed; and a concise reconstruction of the clinical history was carried out. The entire process included data organization, drafting a clear and relevant text for the healthcare recipient, and final review before submission. For an assignment of this type, the mid-range fee is €150. The price also includes any necessary adjustments based on clarification requests from the healthcare facility. Dear Medical Directorate, On behalf of Mr. [First and Last Name], born [dd/mm/yyyy], residing in [City – Province], we request the activation of an integrated pathway of clinical stabilization and therapeutic rehabilitation aimed at improving glycemic control, cardiovascular condition, and nutritional status. Clinical Profile (Summary): The patient, 63 years old, has type 2 diabetes mellitus diagnosed in 2002 and has been insulin-dependent since 2010. He is in a condition of marked overweight (height 1.84 m, weight 101 kg, BMI 29.8) and presents average blood pressure values of 155/95 mmHg. The most recent laboratory results, provided by the patient, show: HbA1c: 9.4% (target <7%) Fasting glucose: 198 mg/dl Triglycerides: 345 mg/dl Total cholesterol: 265 mg/dl (HDL 38 mg/dl – LDL 176 mg/dl) Creatinine: 1.7 mg/dl (eGFR 48 ml/min) Liver enzymes GOT/GPT: 61/74 U/L Reported complications: peripheral neuropathy of the lower limbs, diabetic retinopathy, nocturnal hypoglycemia episodes, mild chronic kidney disease. Specific Request: We request admission for a scheduled hospitalization in a suitable ward/facility for: reassessment and optimization of insulin and pharmacological therapy; initiation of a personalized nutritional program; supervised physical activity for weight reduction; intensive therapeutic education for diabetes management; integrated monitoring of metabolic, renal, and cardiovascular parameters. It is believed that a coordinated hospital intervention, with a multidisciplinary approach (diabetologist, dietitian, physiotherapist, psychologist), may allow the patient to leave hospitalization not only clinically stabilized but also more informed and motivated to manage his condition independently—thus reducing the need for future urgent interventions. We look forward to your kind response and remain available to provide the necessary medical documentation and any further information useful for evaluation. Respectfully, [Signature and contact details] ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Sample Italian letter for foreigners in Italy. Write correctly to municipality, registry office, ministry, tax office or social security agency without language mistakes.” Italian letter for foreigners – sample request to municipality, registry office, ministry, tax office or social security agency CASE Request for Authorization and Tax Clarifications from an Italian Public Authority, Submitted by a Foreign Citizen Owning Property in Italy 💡 A communication of this kind requires not only a solid command of formal Italian but also the ability to clearly present complex data and documentary references, in order to comply with bureaucratic procedures and legal requirements. The service includes: analysis of the situation and attached documentation; drafting of a clear, formal, and precise text suitable for Italian public authorities or professionals; possible adaptation of documents or translations; delivery of a ready-to-use text, accompanied by explanatory notes if needed. For complex communications of this type, the fee ranges from €150 to €220, depending on the number of attachments, the need for technical explanations, and the length of the letter. Subject: Request for Clarifications and Authorization Regarding Property Tax Management To the kind attention of [Name of Authority or Office], I, the undersigned [Full Name], a citizen of [nationality], residing at [foreign address], owner of the property located at [property address in Italy], Italian tax code [xxxxxx], hereby request clarifications and, if necessary, authorization regarding the tax obligations related to the rental of the above-mentioned property. In particular, I kindly ask you to confirm: the correct procedures for declaring rental income; any benefits or exemptions applicable to non-Italian residents; mandatory documentation to be attached for future communications; expected timelines for responses and payments. Attached please find: copy of the rental contract; documentation proving previous payments; certificate of foreign residence; any receipts of taxes already paid. I remain at your disposal to provide any additional information and thank you in advance for your kind attention and cooperation. Sincerely, [Signature] ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

A practical example of defensive and reasoned writing. Discover TerzoTesto’s approach to creating clear and targeted documents. SUBJECT: Urgent notification of intervention regarding water leak in the stairwell 💡 To prepare this report, it was necessary to gather all the details from the requesting customer to accurately describe the problem (exact location, leak dynamics, any checks already performed). A clear and orderly letter was then drafted, aimed at making the situation immediately understandable and requesting rapid intervention, without resorting to unnecessary technicalities. This is a simple case, but it still requires careful wording to be effective and relevant. For an assignment of this type, the mid-range price is €60. The price includes proofreading the text before submission and minor adjustments based on any clarification requests. Dear Mr. [Administrator Surname], I am writing as a condominium owner of the building in \[full address], staircase A, to report a situation which, given the way it is developing, requires prompt intervention. For about a week, a constant leak has formed in the ground floor stairwell near the condominium water meter. Over the past 48 hours, it appears to have increased in both volume and spread. Currently, the surrounding floor is constantly wet, and the baseboards are already showing signs of swelling. It's not just an aesthetic inconvenience: standing water can quickly damage the covering and encourage mold growth. Furthermore, several residents—including elderly residents—pass through that area every day, increasing the risk of slips. For the sake of completeness, I'd like to point out that I've already checked with Mr. [Name of caretaker or neighbor, if applicable] to ensure that this isn't a leak originating from a single private property. It therefore seems likely that there's a problem with a condominium pipe or the system connected to the meter. I would be grateful if you could quickly arrange a technical inspection and, pending intervention, consider installing temporary signs indicating the risk of slipping. I remain available to provide updated photos and to facilitate access to the area if necessary. Best regards, [Name and Surname] [Telephone number] \[E-mail] ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home