Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Terzo Testo is a document mediation service for individuals, professionals and small organizations, helping them draft clear and targeted documents in delicate situations. Discover practical examples and costs. Terzo Testo It is a document mediation service designed for individuals, professionals, and small organizations facing delicate or potentially critical situations. In many cases, people are not in a position - or do not want - to resort to it immediately. to a lawyer, an intermediary or a doctor. TerzoTesto provides tailored, effective, usable, and contextually relevant texts. Each document is built to meet specific needs, with the aim of clarifying, defending, reorganizing. Using a servizio di document mediation service means fostering an increasing awareness of oneself, of one’s own story, and of one’s rights. The submission of the initial request is free of charge and non-binding : it allows us to assess whether, and under what terms, a coherent and effective intervention can be developed. Submit your request or contact us via WhatsApp to schedule a phone appointment The service is structured into five main areas; different contexts, but with a common denominator:each text has the task of defining, containing, or preventing complexity. A clear text can help you clarify, close, protect yourself, and find an understanding. Talking can to confuse. Writing well can solve the problem. Defensive Writing and Out-of-Court Disputes To deal with situations of conflict or tension without fueling escalation. Structured and context-appropriate texts designed to respond firmly to aggressive communications, disputes, improper requests or provocations, while maintaining control over language and context. A consciously written document often helps clarify positions, prevent rigid stances and contain conflict before it escalates into legal action. When necessary, these texts also remain useful and valid as reference documentation, should the situation later move into a formal setting. Find out more 🔍 Example Management writings and administrative o manage communications with clients, suppliers, banks and public authorities in a precise and structured way. Documents designed to clarify operational or administrative matters — requests, objections, formal replies — without necessarily involving, at the first stage, a legal office or an accountant. The service can be activated for a single request or structured as an ongoing support, depending on actual needs. Find out more 🔍 Example Private “Boundary” Writings To manage and define delicate agreements or decisions between individuals connected by personal or professional relationships, without institutional intermediaries, unless required by law. This also includes the drafting of personal declarations of intent, Advance Healthcare Directives (DAT), and documents related to ancestry or origins research. Narrative Medical Documents To document the clinical history (health history), essential for optimizing every treatment pathway, facilitating hospitalizations or emergencies, and supporting requests to administrative bodies and healthcare facilities. Writings for foreign citizens addressed to Italian Institutions Writings for foreign citizens towards Italian institutions Support for those living abroad who need to communicate with Italian institutions. Requests for documents, grants, or other procedures in Italy. Find out more 🔍 Example Find out more 🔍 Example Find out more 🔍 Example

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Learn about documentary mediation: written solutions to handle delicate situations with clarity and balance. What is document mediation? Document mediation is the preparation of written texts designed to address delicate situations in a clear, balanced, and effective manner. It is not a legal document, it is not bureaucracy, it is not a standard form. It is a tool that translates complex needs into written form: clarifying positions, organizing information, preventing misunderstandings. Why it is useful A poorly formulated text can create misunderstandings, tensions, or obstacles. Document mediation helps give order and strength to words, transforming difficult passages into understandable and respectful communications. Difference from legal mediation Documentary mediation should not be confused with **civil and commercial mediation** regulated by law (Legislative Decree 28/2010). It has no binding legal effect and does not replace lawyers or notaries: it serves as preliminary or complementary support, with a communicative and preventive function. Origin of the term Recently introduced as a neologism, document mediation offers a unified name to editorial practices that were already widespread in a fragmented way. The first structured service in Italy to adopt and spread the term was Terzo Testo (founded in 2025), helping to formalize its use in the consultancy field. It is the intention of Terzo Testo to promote document mediation not only as a professional service, but also as a cultural approach , aimed at fostering clarity, awareness, and self-determination in relations between citizens, professionals, and institutions. ← Back to Home

Hai cercato come scrivere una lettera, chiedere un rimborso o chiarire una situazione? Sei nel posto giusto. Qui trovi la forma giusta per le tue parole YOU’RE IN THE RIGHT PLACE We won’t give you a template to copy, but a clear, tailored document for your situation. Send email WhatsApp We won’t give you a template to copy, but a clear, tailored document for your situation.

Come scrivere al medico, all’INPS o a un familiare? Qui trovi le domande reali delle persone e le situazioni che TerzoTesto aiuta a mettere per iscritto YOUR QUESTIONS Some of the situations Terzotesto can help you shape. Write to us with no obligation: sending your initial request is free and non-binding. HEALTH AND RIGHTS * How can I write to my doctor or the local health authority (ASL) to explain a problem? * How can I request my medical records after a hospital stay? * How can I prepare my advance healthcare directive (DAT)? * How can I collect my medical history for new doctors? * How can I explain a sensitive situation without creating conflict? CITIZENSHIP AND ADMINISTRATION * How can I write to INPS or a public office? * How can I apply for Italian citizenship by descent? * How can I write to a public authority if I don’t speak Italian well? * How can I request a certificate from a public office? * How can I write to a school or to the Municipality correctly? * How can I ask a public institution for clarification? WORK AND ECONOMY * How can I request a refund correctly? * How can I remind someone of a payment without conflict? * How can I communicate a company reorganisation to clients or partners? * How can I write to a supplier or a client without using the wrong tone? * How can I renegotiate a mortgage clearly and with proper documentation? * How can I request a credit line for my business without mistakes? * How can I request a payment plan without complications? PRIVATE LIFE AND RELATIONSHIPS * How can I end a relationship without going to court? * How can I draft an agreement between relatives or partners without a lawyer? * How can I clarify a private matter with the right words? * How can I put an agreement in writing with an ex-partner or family member? * How can I write a clear letter to avoid misunderstandings among relatives? * How can I clarify an agreement before it becomes a problem? * How can I communicate a reorganisation without creating misunderstandings? * How can I write my valid will without a notary? FOREIGN CITIZENS * How can I write to an Italian office if I don’t speak the language well? * How can I write to an Italian school or university as a foreign citizen? * How can I clarify a work or residence situation in Italy if I’m a foreigner? * How can I request a certificate or clarification from an Italian public office? At the end of the day, all questions have the same root: the need to say the right things, in the right way, at the right time. That’s what TerzoTesto does: it turns your words into a clear, tailor-made document. 📩 Send your request or add another question